Help Centre

The tracking link is sent by SMS once the driver has collected your order. If not received yet, the driver may still be on the way to the store — give it 10 to 15 minutes. Track via the app or website under Orders.

The tracking link is sent by SMS once the driver has collected your order from the store. If you have not received it yet, the driver may still be on the way to the store. Track your order via the Android app (Play Store, log in, go to Orders) or website (log in, tap the icon top right, select Orders). Share your Order ID if you need further help.

Tracking details are sent by SMS once the driver has collected your order. Not received yet? The driver may still be en route to the store. Track via the Android app (Play Store, log in, Orders) or website (log in, icon top right, Orders). Share your Order ID if you need an update.

The tracking link is sent by SMS once the driver has collected your order. If you have not received it yet, the driver is likely still travelling to the store — it will arrive shortly. You can also track via the Android app (Play Store, log in, go to Orders) or website (log in, tap the icon top right, select Orders).

Check the live tracking link sent by SMS — it shows the driver's exact location. Share your Order ID if you cannot access the link or need further help.

To process a refund, please provide your Order ID and let us know which items were missing. If you are not logged in, please also provide your email address or mobile number.

To process a refund, please provide your Order ID and let us know which items were missing. If you are not logged in, please also provide your email address or mobile number.

To process a refund, please provide your Order ID and let us know which items were missing. If you are not logged in, please also provide your email address or mobile number.

To process a refund, please provide your Order ID and let us know which items were missing. If you are not logged in, please also provide your email address or mobile number.

To process a refund, please provide your Order ID and let us know which items were missing. If you are not logged in, please also provide your email address or mobile number.

Let us know and our team will review. Each case is handled individually.

Open the app or website. Browse stores in your area and tap the + button next to products to add them to your cart. Tap Checkout, confirm your delivery address, and swipe to confirm. Your order will be delivered — usually within 30 to 60 minutes depending on your location.

If you have a query about an ongoing delivery, our team will respond shortly. For all other queries, we will get back to you tomorrow morning.

To process a refund, please provide your Order ID and let us know which items were missing. If you are not logged in, please also provide your email address or mobile number.

To process a refund, please provide your Order ID and let us know which items were missing. If you are not logged in, please also provide your email address or mobile number.

To process a refund, please provide your Order ID and let us know which items were missing. If you are not logged in, please also provide your email address or mobile number.

No problem. If you need anything else, we are here to help.

Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

Sorry to hear that. Please share your Order ID and let us know which item was not as described — our team will investigate and get back to you right away.

Sorry to hear that. Please share your Order ID and let us know which item was not as described — our team will investigate and get back to you right away.

Sorry to hear that. Please share your Order ID and let us know which item was incorrect — our team will investigate and get back to you right away.

Sorry to hear that. Please share your Order ID and let us know which item was not as described — our team will investigate and get back to you right away.

Sorry to hear that. Please share your Order ID and let us know which item was not as described — our team will investigate and get back to you right away.

Sorry to hear that. Please share your Order ID and let us know which item was incorrect — our team will investigate and get back to you right away.

Please share your Order ID and let us know which item was not as described — our team will investigate. Would you prefer a refund to your original payment method or your wallet?

We do not offer replacements — however our team will arrange a refund to your original payment method. Please share your Order ID and let us know which item was not as described and our team will investigate right away. Card refunds take 3 to 5 business days depending on your bank.

Open the app or website, browse stores in your area, and tap the + button next to products to add them to your cart. Tap Checkout, confirm your delivery address, and swipe to confirm. If you are having trouble with a specific step please let us know.

How can we help? Common queries are: order completed but not received, missing item, incorrect order, order quality issue, refund, help placing an order, or payment help. Please share which one applies or describe your issue.

How can we help? Common queries are: order completed but not received, missing item, incorrect order, order quality issue, refund, help placing an order, or payment help. Please share which one applies or describe your issue.

How can we help? Common queries are: order completed but not received, missing item, incorrect order, order quality issue, refund, help placing an order, or payment help. Please share which one applies or describe your issue.

How can we help? Common queries are: order completed but not received, missing item, incorrect order, order quality issue, refund, help placing an order, or payment help. Please share which one applies or describe your issue.

How can we help? Common queries are: order completed but not received, missing item, incorrect order, order quality issue, refund, help placing an order, or payment help. Please share which one applies or describe your issue.

How can we help? Common queries are: order completed but not received, missing item, incorrect order, order quality issue, refund, help placing an order, or payment help. Please share which one applies or describe your issue.

Please share your Order ID and our team will check on your delivery right away.

Please share your Order ID and describe the quality issue — our team will investigate and process a refund.

Please share your Order ID and describe the quality issue — our team will investigate and process a refund.

How can we help? Common queries are: order completed but not received, missing item, incorrect order, order quality issue, refund, help placing an order, or payment help. Please share which one applies or describe your issue.

How can we help? Common queries are: order completed but not received, missing item, incorrect order, order quality issue, refund, help placing an order, or payment help. Please share which one applies or describe your issue.

How can we help? Common queries are: order completed but not received, missing item, incorrect order, order quality issue, refund, help placing an order, or payment help. Please share which one applies or describe your issue.

Please share your Order ID and our team will check on your delivery right away.

Please share your Order ID and our team will check on your delivery right away.

Please share your Order ID and our team will check on your delivery right away.

Works like a food delivery app, but for groceries and other products from local stores. Browse stores in your area, add items to your cart, pay online, and your order is delivered to your door — usually within 60 minutes. All stores are delivery only. No collection or in-store pickup. We do not accept cash.

Orders are accepted until 20:30, 7 days a week, all year. If you placed an order before 20:30, we will do our best to deliver it. In rare cases later in the evening, a store may have closed before the driver arrives to collect. If this happens you will be notified and not charged.

If you placed your order before 20:30, we will do our best to deliver it. In rare cases later in the evening, a store may have closed before the driver arrived to collect. If that has happened you will be notified and not charged. Share your Order ID and our team will check right away.

We will do our best to deliver your order. In rare cases later in the evening, a store may close before the driver arrives to collect. If this happens you will be notified and not charged. Share your Order ID and our team will check for you.

Share your Order ID and check the live tracking link sent by SMS to see where the driver is. ETAs can run longer due to traffic or store preparation. Let us know if you would prefer any refund to your card or wallet.

Check the live tracking link sent by SMS to see where the driver is. Share your Order ID if the order is significantly overdue and our team will assist immediately. Would you prefer any refund to your card or wallet?

Check the live tracking link sent by SMS to see where the driver is. ETAs can run longer due to traffic or store preparation. Share your Order ID if the order is significantly overdue or you cannot reach the driver via the tracking chat. Would you prefer any refund to your card or wallet?

Share your Order ID and our team will review. A refund of the delivery charge to your card or wallet may be offered at our discretion. Which would you prefer?

Share your Order ID and let us know whether you prefer the refund to your card or wallet — our team will review and process right away. If you need proof of the refund, a screenshot can be provided on request.

We accept Card, Instant EFT, and QR Code at checkout — we do not accept cash. If you are unable to pay by card or prefer another method, we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address. If you were charged incorrectly, share your Order ID and our team will review immediately.

Pay by Card, Instant EFT, or QR Code at checkout. We do not accept cash. If you are unable to pay by card or prefer another method, we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

We accept Card, Instant EFT, and QR Code. We do not accept cash under any circumstances.

Your wallet stores a balance you can use to pay for orders. Top up via EFT or card — balance reflects immediately. Refunds may also be returned to your wallet.

No. Funds are reserved (on hold) when you order. Your card is only charged after successful delivery. If the order is cancelled, the hold is released immediately — no charge.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

Go to Account Settings and select Payment Methods to add a card, update details, or top up your wallet.

Orders are cancelled due to items being out of stock, the store being unavailable, or a payment issue. You will be notified by SMS or in-app. You can place a new order at any time.

No. Funds are reserved, not charged. If cancelled, the hold is released immediately — no charge on your statement. If you need proof of the reversal, our team can provide a screenshot on request.

Refunds go to your original payment method or wallet. Pre-authorised order refunds are immediate. Card refunds take 3 to 5 business days depending on your bank. If you need proof of a refund or reversal, our team can provide a screenshot on request. Share your Order ID and our team will process your refund.

Orders are cancelled due to items being out of stock, the store being unavailable, or a payment issue. You will have been notified by SMS or in-app. You can place a new order at any time.

Orders are cancelled due to items being out of stock, the store being unavailable, or a payment issue. You will not be charged. You can place a new order at any time.

Orders are cancelled due to items being out of stock, the store being unavailable, or a payment issue. You will not be charged. Place a new order at any time.

Zapper is not available as a checkout option, but we can send you a Zapper payment link to load your wallet. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

To send you a Zapper payment link, please share the amount you need to load — an agent will send it to you right away.

Please share the amount you need to load — an agent will send you a Zapper payment link right away.

Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

Please share your Order ID or the amount you loaded and our team will check and confirm your wallet balance right away.

Please share your mobile number or email address and the amount you loaded — our team will check and confirm your wallet balance right away.

Payfast is not available as a checkout option, but we can send you a payment link to load your wallet. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

Yes. Instant EFT is accepted at checkout. Select it as your payment method when you check out.

Yes. QR Code payments are accepted at checkout. Select it as your payment method when you check out.

No. We do not accept cash under any circumstances. We accept Card, Instant EFT, and QR Code.

No. We do not accept cash under any circumstances. All payments are made online at checkout.

No. We do not accept cash under any circumstances. All payments are made online at checkout.

Yes. We can send you a Scan to Pay (QR Code) payment link. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

Please share the amount you need to load — an agent will send you a Scan to Pay (QR Code) payment link right away.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

Yes — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

No problem — we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

The payment page is secure and legitimate — it is powered by our payment processor. If you are not comfortable proceeding, we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

The checkout is secure and legitimate — it is powered by our payment processor. If you would prefer not to proceed, we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

The payment page is secure and legitimate — it is powered by our payment processor. If you would prefer an alternative, we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

The payment page is secure and legitimate — it is powered by our trusted payment processor. If you would prefer an alternative, we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

The payment page is fully secure — it is powered by our payment processor. If you would prefer not to enter your card details there, we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

Yes — the payment page is fully secure and powered by our trusted payment processor. If you would prefer an alternative, we can send you a payment link — share the amount you need to load and an agent will send it to you.

No — Ubazol Express is a legitimate service. The payment page is secure and powered by our trusted payment processor. If you are not comfortable entering your card details, we can send you a payment link instead. Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

Yes — Ubazol Express is a legitimate and secure platform. The payment page is fully secure and powered by our trusted payment processor. If you would prefer not to enter your card details, we can send you a payment link instead. Please share the amount you need to load and an agent will send it to you. If you are not logged in, please also share your mobile number or email address.

Yes — Ubazol Express is a legitimate and secure platform. The payment page is fully secure and powered by our trusted payment processor. If you would prefer not to enter your card details, we can send you a payment link instead. Please share the amount you need to load and an agent will send it to you. If you are not logged in, please also share your mobile number or email address.

Yes — Ubazol Express is a legitimate and secure platform. The payment page is fully secure and powered by our trusted payment processor. If you would prefer not to enter your card details, we can send you a payment link instead. Please share the amount you need to load and an agent will send it to you. If you are not logged in, please also share your mobile number or email address.

Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

Please share the amount you need to load and an agent will send you a payment link. If you are not logged in, please also share your mobile number or email address.

Please share your Order ID and our team will process your refund. Would you prefer the refund to your card or wallet?

Please share your Order ID and our team will process your refund. Would you prefer the refund to your card or wallet?

Payments will appear as KWIKMART on your bank statement.

Payments will appear as KWIKMART on your bank statement.

Payments from Ubazol Express appear as KWIKMART on your bank statement. If you have any concerns about a specific charge, please share your Order ID and our team will assist.

Payments from Ubazol Express appear as KWIKMART on your bank statement. If you have any concerns about a specific charge, please share your Order ID and our team will assist.

KWIKMART is how Ubazol Express payments appear on your bank statement.

Yes — Ubazol Express is a legitimate and secure platform. The payment page is fully secure and powered by our trusted payment processor. If you would prefer not to enter your card details, we can send you a payment link instead. Please share the amount you need to load and an agent will send it to you. If you are not logged in, please also share your mobile number or email address.

This can sometimes happen due to a brief delay in the system. Please share your Order ID or transaction amount and our team will confirm your order status right away. If no order was created your payment will be reversed automatically. If you are not logged in, please also provide your email address or mobile number.

This can sometimes happen due to a brief delay in the system. Please share your Order ID or transaction amount and our team will confirm your order status right away. If no order was created your payment will be reversed automatically. If you are not logged in, please also provide your email address or mobile number.

This can sometimes happen due to a brief delay in the system. Please share your Order ID or transaction amount and our team will confirm your order status right away. If no order was created your payment will be reversed automatically. If you are not logged in, please also provide your email address or mobile number.

This can sometimes happen due to a brief delay in the system. Please share your Order ID or transaction amount and our team will confirm your order status right away. If no order was created your payment will be reversed automatically. If you are not logged in, please also provide your email address or mobile number.

Payments from Ubazol Express appear as KWIKMART on your bank statement.

Payments from Ubazol Express appear as KWIKMART on your bank statement.

Card refunds take 3 to 5 business days depending on your bank. Wallet refunds are immediate.

Card refunds take 3 to 5 business days depending on your bank. Wallet refunds are immediate.

Card refunds take 3 to 5 business days depending on your bank. Wallet refunds are immediate.

Card refunds take 3 to 5 business days depending on your bank. Wallet refunds are immediate.

Card refunds take 3 to 5 business days depending on your bank. Wallet refunds are immediate.

If you are waiting on an agent response — we will respond as soon as possible. If you are asking about a refund — card refunds take 3 to 5 business days, wallet refunds are immediate.

Check your notifications or the announcements section in your profile for current promo codes. Enable app notifications so you do not miss promotions.

Apply your promo code at checkout before confirming your order. Check notifications or your profile announcements for the latest codes.

Delivery charges are calculated based on your distance from the store. The exact fee is shown at checkout before you confirm your order.

Delivery charges are calculated based on your distance from the store. The exact fee is shown at checkout before you confirm your order.

Delivery charges are calculated based on your distance from the store. The exact fee is shown at checkout before you confirm your order.

Delivery charges are calculated based on your distance from the store. The exact fee is shown at checkout before you confirm your order.

Promo codes are posted in Announcements on the app and website. Check there for any available codes.

Promo codes are posted in Announcements on the app and website. Check there for any available codes.

Promo codes are posted in Announcements on the app and website. Check there for any available codes.

Promo codes are posted in Announcements on the app and website. Check there for any available codes.

Promo codes are posted in Announcements on the app and website. Check there for any available codes.

Tap the + (plus) button next to the product image — not the photo itself. If there is no + button, the store is closed. The platform accepts orders from 08:30 to 20:30, 7 days a week, all year.

Individual store hours vary. We cannot confirm specific times. If the + button is visible on a store's products, the store is open. No + button means it is closed. The platform runs 08:30 to 20:30, 7 days a week, all year.

Orders are accepted from 08:30 to 20:30, 7 days a week, all year. If you can add items to cart and checkout, we will deliver it.

Open the app or website. Browse stores, add items to your cart, tap Checkout, confirm your delivery address, and swipe to confirm.

Delivery runs 08:30 to 20:30, 7 days a week, all year. Any order placed before 20:30 will be delivered. Individual store hours may vary — no + button means the store is closed.

Our team reviews tickets within a few minutes during operating hours. Not heard back within 15 minutes? Let us know and we will follow up.

Within a few minutes during operating hours. Log in before contacting us — this lets us identify you immediately. Have your Order ID ready for order queries.

Open the app or website. Browse stores, tap the + button next to items to add to your cart, tap Checkout, confirm your address, and swipe to confirm.

Open the app or website. Browse stores, tap the + button next to items to add to your cart, tap Checkout, confirm your address, and swipe to confirm.

The platform accepts orders from 08:30 to 20:30, 7 days a week, all year. If the + button is visible on products, the store is open and you can add items to your cart.

The platform is closed for new orders after 20:30. If you have a query about an ongoing delivery, our team will respond shortly. For all other queries, we will get back to you tomorrow morning.

Orders are accepted from 08:30 to 20:30, 7 days a week, all year. If it is after 20:30, the platform is closed for new orders.

The platform accepts orders from 08:30 to 20:30, 7 days a week, all year.

The platform accepts orders from 08:30 to 20:30, 7 days a week, all year.

The platform accepts orders from 08:30 to 20:30, 7 days a week, all year.

Tap the + button next to the product image — not the photo itself. If there is no + button, the store is closed. Orders are accepted from 08:30 to 20:30, 7 days a week, all year. If you are still having trouble, please let us know and we will connect you with a support agent.

Tap the + button next to the product image — not the photo itself. If there is no + button, the store is closed. Orders are accepted from 08:30 to 20:30, 7 days a week, all year. If you are still having trouble, please let us know and we will connect you with a support agent.

All stores are delivery only. We do not provide store addresses or contact details. Place your order through the app or website.

Enable Location Services and tap the Locate Me button — the app will detect your address automatically. Or type your address into the address field at the top of the screen and select from the drop-down list. Do not overwrite the autosuggestion. If you see 'Sorry, we do not serve in this area, please check back later' — there are no stores in your area yet.

Enable Location Services and tap Locate Me, or type your address and select from the drop-down. If you see 'Sorry, we do not serve in this area, please check back later' — no stores in your area yet.

The tracking link is only sent once the driver has collected your order and started the trip to you. If you ordered in the last 10 to 15 minutes, the driver is likely still travelling to the store — the link will come once they have collected. You can also track via the Android app (Play Store, log in, go to Orders) or website (log in, tap the icon top right, select Orders).

Track your order via the Android app (Play Store, log in, go to Orders) or website (log in, tap the icon top right, select Orders). The SMS tracking link is sent once the driver has collected your order from the store.

You will receive an SMS with a live tracking link once the driver is on the way. You can also track via the Android app (Play Store, log in, go to Orders) or website (log in, tap the icon top right, select Orders). No SMS yet means the order is still being processed.

Check your mobile number is correct under Account Settings. If correct and still no SMS, share your Order ID and our team will assist.

Email noted. Our team will use this to reach you if needed. Your ticket is being reviewed.

Most likely your mobile number has a leading zero. Drop the first zero when logging in. Example: 082 123 4567 → enter as 82 123 4567. Still cannot log in? Share your name or email and our team will assist.

Drop the leading zero. Example: 082 123 4567 → enter as 82 123 4567. This applies when registering, logging in, or updating your account.

Update or add a delivery address at checkout, or under Account Settings.

Via live chat in the app or website. Log in first for fastest service — we can identify you immediately. Not logged in? Have your name, email, or mobile number ready. Order queries need your Order ID.

Use the search function in the app or website to find stores and products in your area. Tap the + button to add items to your cart, tap Checkout, confirm your address, and swipe to confirm.

Use the search function in the app or website to find stores and products in your area. Tap the + button to add items to your cart, tap Checkout, confirm your address, and swipe to confirm.

Thank you for letting us know — we have noted this and will pass it on to our team. In the meantime please add your flat or apartment number in the delivery notes or special instructions when placing your order. You can also message the driver directly via your tracking link with your details — the driver will also call or WhatsApp you on arrival.

Thank you for letting us know — we have noted this and will pass it on to our team. In the meantime please add your flat or apartment number in the delivery notes or special instructions when placing your order. You can also message the driver directly via your tracking link with your details — the driver will also call or WhatsApp you on arrival.

If your order is already placed, message the driver directly via your tracking link with your unit number — the driver will also call or WhatsApp you on arrival. For future orders, type your full address into the address field, select it from the autosuggestion drop-down, and modify it to include your unit number. You can also add it in the delivery notes or special instructions.

If your order is already placed, message the driver directly via your tracking link with your unit number — the driver will also call or WhatsApp you on arrival. For future orders, type your full address into the address field, select it from the autosuggestion drop-down, and modify it to include your unit number. You can also add it in the delivery notes or special instructions.

If your order is already placed, please message the driver directly via your tracking link with your updated address details — the driver will also call or WhatsApp you on arrival. For future orders, update your delivery address under Account Settings or at checkout.

If your order is already placed, please message the driver directly via your tracking link with your updated address details — the driver will also call or WhatsApp you on arrival. For future orders, update your delivery address under Account Settings or at checkout.

If your order is already placed, please message the driver directly via your tracking link with your correct number — the driver will also call or WhatsApp you on arrival. For future orders, update your phone number under Account Settings.

You can update your phone number under Account Settings. When entering your new number, drop the leading zero — for example, enter 82 123 4567 instead of 082 123 4567.

You can update your phone number under Account Settings. When entering your new number, drop the leading zero — for example, enter 82 123 4567 instead of 082 123 4567.

You can update your phone number under Account Settings. When entering your new number, drop the leading zero — for example, enter 82 123 4567 instead of 082 123 4567.

Message the driver directly via your tracking link with your house number — the driver will also call or WhatsApp you on arrival.

Message the driver directly via your tracking link with your details — the driver will also call or WhatsApp you on arrival.

No. All stores are delivery only. Place your order through the app or website and it will be delivered to you.

No. Each store is independent. Place a separate order with each store.

Yes. Go to Order History, find the order, and tap Reorder.

Browse menus with photos, order in minutes, get delivery to your door, and reorder previous orders in a couple of taps.

Most drivers are on motorbikes and cannot take calls while riding. Use the chat in your tracking link or app to message them — your message will be seen at their next safe stop. The driver will also WhatsApp you on arrival.

Most drivers are on motorbikes and cannot answer calls while riding. Message via the chat in your tracking link or app instead. If the driver remains unreachable, share your Order ID and our team will assist.

Cancellation is possible if the store has not yet accepted your order. Share your Order ID immediately and our team will try to cancel it. Once the order is being prepared, cancellation may not be possible.

Cancellation is possible if the store has not yet accepted your order. Share your Order ID immediately and our team will try to cancel it. Once the order is being prepared, cancellation may not be possible.

Use the search function in the app or on the website to browse products and stores in your area. What are you looking for?

Use the search function in the app or on the website to browse products and stores in your area. What are you looking for?

This is usually caused by the driver being in an area with poor mobile data coverage. The tracking location may not be updating but the driver is still on the way. You will receive an in-app notification on arrival and the driver will call or WhatsApp you when they arrive. Share your Order ID if you are concerned and our team will check on the status.

This is usually caused by poor mobile data coverage in the driver's area. The driver is still on the way — you will receive an in-app notification on arrival and the driver will call or WhatsApp you when they get to you. Share your Order ID if the order seems significantly overdue.

If your ETA has been the same for a while, the driver's tracking may not be updating due to poor mobile data coverage. The driver is still on the way. You will be notified in-app on arrival and the driver will call or WhatsApp you when they arrive.

Driver assignment can occasionally take a little longer during busy periods. Check your order status under Orders in the app or website. Share your Order ID if it has been more than 15 minutes and no driver has been assigned.

Driver assignment can occasionally take longer during busy periods. Share your Order ID and our team will check the status and assist you.

Tracking only updates once the driver has collected your order from the store. If the driver appears far away but is actually nearby, the collection step may not yet be confirmed. Check outside or use the chat in your tracking link to reach the driver. Share your Order ID if the issue continues.

You will be notified in-app when your order is arriving. The driver will also call or WhatsApp you on arrival, or message you via the app tracking link. You can message the driver directly at any time via the tracking link sent by SMS or through the app.

Message the driver directly via the tracking link sent by SMS, or through the app. The driver will also call or WhatsApp you on arrival. Most drivers are on motorbikes and cannot take calls while riding — use the chat if there is no answer.

Yes. The driver will call or WhatsApp you on arrival. You will also receive an in-app notification and can message the driver at any time via the tracking link or app.

The tracking link is only sent once the driver has collected your order. If you ordered recently, the driver may still be on the way to the store. Give it 10 to 15 minutes from ordering. You can check order status now via the app or website under Orders.

Normal. The driver travels to the store first before starting the trip to you. Expect your tracking SMS within 10 to 15 minutes of ordering. Check order status under Orders in the app or website. Share your Order ID if you have been waiting longer than expected.

Cape Town and Durban: 30 to 40 minutes. Johannesburg / Gauteng: around 60 minutes. These are estimates and may run longer. Live order tracking is available once your order is placed.

Check the live tracking link sent by SMS — it shows exactly where the driver is. ETAs can run longer due to traffic or store preparation. Share your Order ID if the order is significantly overdue or you cannot reach the driver via the tracking chat.

Check the live tracking link sent by SMS — it shows the driver's exact location and distance from you.

Yes. Message the driver directly via the tracking link sent by SMS or through the app. The driver will also call or WhatsApp you on arrival. Most drivers are on motorbikes and cannot take calls while riding — use the chat if there is no answer.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores and products in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores and products in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling prerolls in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to check availability. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Products vary by store. Use the search function in the app or website to browse what's available in your area. Tap the + button to add items to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Share your Order ID and let us know what the issue is — our team will look into it right away.

Possible if the store has not yet accepted it. Share your Order ID immediately and our team will try to cancel. Once the order is being prepared, cancellation may not be possible.

Yes. Your information is never shared with third parties without your consent. Read our Privacy Policy on the website for full details.

Go to Order History in the app or website to see past orders, statuses, and reorder options.

If you have a query about an ongoing delivery, our team will respond shortly. For all other queries, we will get back to you tomorrow morning.

Use the search function in the app or website to find products and stores in your area. Tap the + button to add items to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find products and stores in your area. Tap the + button to add items to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Share your Order ID and our team will check the status for you right away.

Share your Order ID and our team will check whether the store has accepted your order.

Please disregard the rejection email — the status shown in the app is correct. Your order has been accepted by the store and is being prepared. Share your Order ID if you need any further confirmation.

Please disregard the rejection email — the app status is correct. Your order has been accepted and is being prepared. Share your Order ID if you need further confirmation.

This is usually caused by poor mobile data coverage in the driver's area — the tracking location may not be updating but the driver is still on the way. You will receive an in-app notification on arrival and the driver will call or WhatsApp you when they get to you. Share your Order ID if you are concerned and our team will check on the status.

This is usually caused by poor mobile data coverage in the driver's area — the tracking location may not be updating but the driver is still on the way. You will receive an in-app notification on arrival and the driver will call or WhatsApp you when they get to you. Share your Order ID if you are concerned and our team will check on the status.

This is usually caused by poor mobile data coverage in the driver's area — the tracking location may not be updating but the driver is still on the way. You will receive an in-app notification on arrival and the driver will call or WhatsApp you when they get to you. Share your Order ID if you are concerned and our team will check on the status.

Yes — all deliveries are same day. Cape Town and Durban: 30 to 40 minutes. Johannesburg / Gauteng: around 60 minutes. These are estimates and may vary. Live order tracking is available once your order is placed.

All deliveries are same day. Cape Town and Durban: 30 to 40 minutes. Johannesburg / Gauteng: around 60 minutes. These are estimates and may vary. Live order tracking is available once your order is placed.

All deliveries are same day. Cape Town and Durban: 30 to 40 minutes. Johannesburg / Gauteng: around 60 minutes. Live order tracking is available once your order is placed.

You can message the driver directly via the tracking link or the app. You can also find the driver's number in the app or on the tracking link to call them directly.

You can message the driver directly via the tracking link or the app. You can also find the driver's number in the app or on the tracking link to call them directly.

You can message the driver directly via the tracking link or the app. You can also find the driver's number in the app or on the tracking link to call them directly.

You can message the driver directly via the tracking link or the app. You can also find the driver's number in the app or on the tracking link to call them directly.

How can we help you today? Please share your query.

Please share your Order ID and our team will check on your delivery right away.

You must be 18 or older to order cannabis. There is no age requirement for food and grocery orders — only cannabis is age-restricted.

Yes. You must be 18 or older to order cannabis. Food and grocery orders have no age requirement.

Yes. You must be 18 or older to order cannabis on Ubazol Express. Food and grocery orders have no age requirement.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

Use the search function in the app or website to find stores selling cannabis in your area. Tap the + button next to a product to add it to your cart. Orders accepted 08:30 to 20:30, 7 days a week, all year.

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